What is an Initial Disclosure Document?

The Financial Conduct Authority (FCA) is the independent regulator of financial services. The FCA require us to provide you with a document called an 'Initial Disclosure Document'. This document provides information about us, the products we offer, the services we will provide, what we charge for our services, who regulates us and what to do if you have a complaint.

Who regulates us?

We are authorised and regulated by the Financial Conduct Authority for credit brokerage. Our FCA number is 794857. You can check this on the FCA's website www.fca.gov.uk/register or by contacting the FCA on 0300 500 8082.

Treating customers fairly

Straightrange Cars Ltd is committed to ensuring that the FCA principle of treating customers fairly (TCF) is applied in all areas of our day-to-day business activities. We aim to ensure that the TCF principle is embedded and rooted in everything that we do. This principle underpins how we operate and function as a business.

Which service will we provide you with?

We offer a non-advised service, meaning we cannot give you advice or a recommendation on products. But in assessing your application we will ask you for information to enable us to identify your needs and present a selection of products relevant to your requirements. You will then need to make your own choice about how to proceed. You will receive the pre-contract credit information which will detail the Terms & Conditions of the product you have chosen and advise you about any other fees and interest relating to the product.

What products do we offer?

We offer a limited number of finance products from a selected panel of lenders. Customers can view these products on our website https://www.straightrange.co.uk or through talking with a member of staff in our showroom. We would advise you to consider your options and decide if they meet your requirements. Straightrange Cars Ltd is a credit intermediary, not a financial advisory service nor a lender.

What will you have to pay us for our services?

We do not charge a fee for the introduction to the finance provider.

Commission Disclosure

We will typically receive a commission payment from the finance provider if you decide to enter into an agreement with them. The amount of commission can be made available to you upon request over the phone and/or in writing.

Suitability and Affordability

We aim to support and tailor our service appropriately to those customers who may be particularly vulnerable due to their current circumstances or recent life events. If you have a disability, physical or mental health condition, feel vulnerable due to a change in personal circumstances, or just need extra support please let us know and we will do our best to help you. You should make sure you have sufficient time and support to assess the information given to you and ensure the funding option offered is suitable for you and meets your requirements. If you are unsure, please don't hesitate to ask us for further explanations, help and support.

It is important that you only enter into an agreement if you can comfortably afford the repayments. You should assess the monthly payments you are required to make throughout the term of the agreement and ensure you can meet these and other current obligations without suffering undue hardship. If you are aware of any changes in your life or your household circumstances that may affect your ability to maintain your loan repayments, please make us aware. Your credit rating could be adversely affected if you do not make payments when due which could make it harder or more expensive for you to access finance facilities in the future.

What to do if you have a complaint

If you wish to make a complaint, the first step is for us to understand your complaint. You can contact us by:

  • Phone: 01653 609 187
  • Post: Straightrange Cars Ltd, Fishers Yard, Main Street, Westow, York, North Yorkshire, YO60 7NE
  • Email: straightrange4x4@gmail.com

Please provide your name and a contact number where we can reach you between the hours of 09:00–17:00 Monday to Friday.

We will promptly acknowledge your complaint in writing, investigate your complaint and endeavour to send you a final response within 8 weeks of receipt of the complaint. If we are unable to provide you with a final response within this time, we will send you an update. If you are not happy with our response, and you are an eligible complainant, you can escalate your complaint to the Financial Ombudsman. You must do so within six months of the date of the final response letter. You can contact them:

  • By phone: 0800 023 4567
  • By post: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR.
  • By email: complaint.info@financial-ombudsman.org.uk

What Our Customers Say

In Our Customers’ Words

Great communication great knowledge these guys are always helpful and passionate about what they do. Highly recommend
— Angus Greenwood
Recently purchased a Mercedes from Simon at Straightrange and had an excellent experience throughout. He was genuinely friendly, extremely helpful, and went above and beyond to assist me, including handling all the paperwork involved in the purchase. The process was smooth and straightforward, the car was exactly as described, and my partner is delighted with it. Thank you, Simon — I hope to buy another vehicle from you in the future. — Bill
— Bill Mckittrick
The vehicle listing was accurate and helpful, and communication was excellent throughout the experience.
— Philip Andersen
Simon was very accommodating and was a pleasure to deal with, he enabled us to revisit and drive the vehicle a second time and agreed to have the MOT advisories carried out prior to our return.Early days of owning our vehicle, but experience was excellent and so far so good with our vehicleThanks Simon
— Anonymous
I am delighted with the mini I have just purchased from Straightrange. Simon has been really friendly and helpful, he delivered the car to my home the next day and even arranged my tax for me. The car is in great condition and as described. I would highly recommend Straightrange and buy a car from them again.
— Anonymous
Simon is very knowledgeable about cars and very receptive to helping get the MOT done or any servicing the car needed.He was easy to work with from the beginning and made the buying experience easy! Highly recommend!!
— Ryan B
Excellent! Very friendly and helpful. Simon made sure everything was sorted with car before sale
— Anonymous
Would highly recommend straightrange to anyone couldn’t have had a more efficient friendly service. Got my last car from straightrange had 10 years good motoring.
— Anonymous
We bought a small car from Simon as my son will be taking his test soon. Arranging to see the car, take it out for a run and then doing the paperwork afterwards was really quick and easy. Simon is very quick to respond to messages and organised the service etc so that it was ready to pick up within 48 hours. I'd definitely recommend Straightrange, it was a very easy, stress-free purchase.
— Anonymous
Such a quick and easy buying experience. No pressure and reliable communication . Very fair Part Ex price . Love my new wheels !
— Bridie Holowkiewicz
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